Refund policy

Last updated: November 12, 2026

Every Petnament ornament is made to order with your own pet's portrait, so our policy is built around that. We want you to love it, and if something goes wrong on our side, we make it right.

Changes before printing

Need to change the name, photo or style? Email us at hello@petnament.com as soon as you can. We can change or cancel your order for a full refund until it goes to print, usually a few hours after you order.

Our likeness promise

A real person checks every portrait against your photo before we print. If your ornament arrives and the portrait doesn't look like your pet, email us within 30 days of delivery with your order number and a photo of the ornament. We'll repaint it and send you a new one free (once per order).

Personalized items

Because each ornament is made just for you, we can't accept returns or give refunds for a change of mind once it is printed, or for a name or photo that was sent with a mistake in it.

Damaged, defective or wrong items

If your ornament arrives damaged, has a print defect, or isn't the style you ordered, email us at hello@petnament.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Lost packages

If your tracking hasn't updated for 10 business days, or it shows delivered but you can't find your parcel, email us and we'll help. If the parcel is lost in transit, we'll reprint and resend it free.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.

Questions

Email hello@petnament.com. We reply within 24 hours.