Terms of service

Last updated: November 12, 2026

These terms apply when you use petnament.com or buy from Petnament ("we", "us"). By placing an order you agree to them, along with our Refund Policy, Shipping Policy and Privacy Policy.

Your order

Prices are in US dollars and shown at checkout. We may cancel an order and refund it in full if a product is unavailable, a price was shown in error, or we suspect fraud.

Your photo and personalization

• You confirm that you own the photo you send us, or have permission to use it.
• You let us use your photo and the portrait we make from it only to create and deliver your order and to provide support. We don't use it in our marketing without asking you first.
• We may decline photos or text that are offensive, unlawful, or that use someone else's trademarks or artwork. If we decline, we refund you in full.

The portrait

We use digital tools, including AI, to paint your pet in the style you choose. Each portrait is unique, so it won't be identical to the sample images. A real person checks every portrait before we print. If it doesn't look like your pet, our likeness promise in the Refund Policy applies. Colors on the printed acrylic can look slightly different from your screen.

Product use

Our ornaments are decorative and are not toys. Keep them away from young children and pets, heaters and open flames.

Liability

To the extent allowed by law, our total liability for any claim about an order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under consumer protection law.

Changes

We may update these terms. The version posted when you place your order applies to that order.

Contact

Email hello@petnament.com.